TRIUM is a Global EMBA Program operating through an alliance of three renowned universities: London School of Economics (LSE), NYU Stern and HEC Paris.

Their improvement project involved an end-to-end process review using Lean Six Sigma to work with all three institutions to create a better package of the portfolio of services that TRIUM use and build a 5-star service for their customers.

After analyzing the efficiency of the current processes and how they could be streamlined through the elimination of waste, they had a full day of team-building activities, including brand awareness and process optimization.

By the end of the transformation program:

• They had a streamlined Target Operating Model
• Gained clarity on organizational processes
• Improved communication between the three educational institutions
• Significantly improved their portfolio of services

Read the entire article at https://ciprojectsltd.co.uk/education/