Lean IT in Benin’s public administration reduces dropped calls and increases customer satisfaction

The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]

Innovation in Africa – The Women’s Bakery

Peak Academy Black Belt graduate, Madeleine Binsfrahm, took her Process Improvement and Innovation training to her colleagues at The Women’s Bakery (TWB) – an organization that supports vulnerable women in Rwanda through extensive training and provides affordable, quality bread to the community.  The staff have tackled process mapping exercises, developed visual management tools in the form of […]

Lean helps save lives in South Africa

 The paramedic crew at Western Cape Government Emergency Medical Services (EMS) serve some of the toughest areas in Cape Town. They wanted to rethink the way they work by streamlining how they serve patients and free up resources using a process map. They are learning to think through the issues in a structured way, following […]

The path to a learning organization in Uganda begins with visual management

Lean IT experts Steve Bell and Karen Whitley Bell provided some pro-bono work to help the nongovernmental organization (NGO) Grameen Foundation in Uganda scale a successful innovation to other developing countries in Africa. The innovation was called the Community Knowledge Worker Program (CKW), and it involved hiring locals with knowledge of farming and customs, and […]

Using Lean To Decrease Youth Unemployment In South Africa And Beyond – Interview with Lean Startup

This is a podcast conversation between Maryana Iskander, CEO at Harambee Youth Employment Accelerator, and Ann Mei Chang, Executive Director of Lean Impact at Lean Startup Co., focused on the pioneering work of Harambee Youth Employment Accelerator in South Africa and their efforts to tackle the global youth unemployment crisis. In Maryana and Ann Mei’s […]