In this podcast, Gemma Jones from SPARK Improvement shares her experiences with team members facing a mental health challenge and how Continuous Improvement and mental health intersect. She shares how a team member’s struggle with mental health and depression affected her deeply and personally. She had worked closely with this individual for several months on […]
Following completion of a Government-owned Company’s (GovCo) first Fiscal Year, it was identified that the core fee for maintenance services within the prison estate was insufficient due to high volumes of vandalism across sites which significantly increased the reactive workload. It was agreed that reactive maintenance tasks that resulted from vandalism or misuse would require […]
Written by Brion
In the UK, it was identified that some prisons had implemented very robust and effective processes or tools to help them carry out their roles. However on other sites it was clear that the service was not efficient or effective and that these sites could learn from the best practices established elsewhere. Multiple site visits […]
Written by Brion
TRIUM is a Global EMBA Program operating through an alliance of three renowned universities: London School of Economics (LSE), NYU Stern and HEC Paris. Their improvement project involved an end-to-end process review using Lean Six Sigma to work with all three institutions to create a better package of the portfolio of services that TRIUM use and build […]
Written by Brion
Gov Facility Services Ltd (GFSL) wanted to adopt a best practice standard to ensure they were able to consistently meet the needs of its customers and internal stakeholders, and that they had a robust baseline from which to continuously improve. With the absence of any policies, processes and procedures in a highly complex and geographically […]
Written by Brion
A town in the West Midlands (Solihull Metropolitan Borough Council) made headlines after a survey named it the best place to live in the United Kingdom. Lean may not be directly responsible for the achievement, but there is little doubt it gave its contribution. Solihull Metropolitan Borough Council currently has three main strategic objectives to […]
Written by Brion