Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less […]
In the Lean Six Sigma for Good podcast, Tracy O’Rourke shares her background with over 20 years of process improvement experience, working with nonprofits, government, education, military and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series, Just-in-Time Cafe, and is […]
Written by Brion
The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
Written by Brion
The grant approval and funds release process was taking too long, holding up payments to departments (hurting their cash flow), and negatively impacted their confidence in working on future grant projects. After applying Lean and Six Sigma methods to this process, they were able to achieve the following results: Time to pay invoices reduced from […]
Written by Brion
TRIUM is a Global EMBA Program operating through an alliance of three renowned universities: London School of Economics (LSE), NYU Stern and HEC Paris. Their improvement project involved an end-to-end process review using Lean Six Sigma to work with all three institutions to create a better package of the portfolio of services that TRIUM use and build […]
Written by Brion
Governor Pete Ricketts and the Nebraska Department of Administrative Services (DAS) highlighted process improvement successes in Nebraska state government related to the State’s coronavirus response. The Center of Operational Excellence (COE) is a division within DAS and leads an enterprise-wide effort to instill a culture of continuous improvement throughout state government. The COE utilizes Lean […]
Written by Brion
Andrew Parris works for an NGO called Medair, which provides disaster relief and recovery services to people in need all over the world. In this interview, he explains how continuous improvement can be used in a humanitarian context, and how his Process Excellence Accelerator program trained over 400 people in Lean and Six Sigma methods. […]
Written by Brion
by Brion Hurley While reading the book, Above the Law by Matthew Whitaker, I learned about the Project Safe Neighborhoods (PSN) program that has been deployed in many neighborhoods in the United States to reduce gun violence. “[PSN] is a nationwide initiative that brings together federal, state, local and tribal law enforcement officials, prosecutors, and […]
Written by Brion
Here are 5 tips from Lean Six Sigma experts that will make your Continuous Improvement efforts in government easier and more successful. Start Lean Six Sigma Training With Your Frontline Employees Stop Trying to Run a Lean Six Sigma Program Part Time Change Behaviors & Celebrate Success Make Lean Six Sigma Part of Your Culture Share Lean […]
Written by Brion
King County streamlines the travel expense process with Eunjoo Greenhouse, the Deputy Director of the Finance and Business Operations Division (FBOD). Valerie Ceban, a Budget Analyst for the Department of Information Technology, wanted to help too as she oversaw the lengthy travel approval process and wanted a good project to pursue her Green Belt Certification. Initial […]
Written by Brion