An ASQ webinar was held on April 11th, 2025 featuring Jarrett Perlow, chair-elect of the ASQ government division and Clerk of the Court for the US Court of Appeals for the Federal Circuit. He discussed the design and implementation of an agency-wide continuous improvement program within the federal judiciary. His presentation provides a compelling case […]
Shane Daughenbaugh interviews his former mentor at the State of Nebraska, Matt Singh. He is currently a Senior Project Manager at Children’s Nebraska. Prior to that he spent 8 years as the director of operational excellence and master black belt for the Department of Administrative Services in the state of Nebraska. He became certified as […]
Written by Brion
Brevard County implemented Lean Six Sigma projects to improve its building permit inspection process, which consists of over 40 different inspection types and an average 200-300 inspections conducted daily. Two key projects were identified, and selected county employees were organized into teams to dissect and examine every part of the process. focused on online inspection requests […]
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During remarks on the U.S. Senate floor Wednesday, Senator Pete Ricketts, a Republican from Nebraska, spoke about the Department of Government Efficiency and how his state has utilized Lean Six Sigma methods from the private sector to reduce costs and improve services to residents. He shares the example of improving the air construction permitting process, […]
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Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less […]
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In the Lean Six Sigma for Good podcast, Tracy O’Rourke shares her background with over 20 years of process improvement experience, working with nonprofits, government, education, military and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series, Just-in-Time Cafe, and is […]
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The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
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The grant approval and funds release process was taking too long, holding up payments to departments (hurting their cash flow), and negatively impacted their confidence in working on future grant projects. After applying Lean and Six Sigma methods to this process, they were able to achieve the following results: Time to pay invoices reduced from […]
Written by Brion
TRIUM is a Global EMBA Program operating through an alliance of three renowned universities: London School of Economics (LSE), NYU Stern and HEC Paris. Their improvement project involved an end-to-end process review using Lean Six Sigma to work with all three institutions to create a better package of the portfolio of services that TRIUM use and build […]
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Governor Pete Ricketts and the Nebraska Department of Administrative Services (DAS) highlighted process improvement successes in Nebraska state government related to the State’s coronavirus response. The Center of Operational Excellence (COE) is a division within DAS and leads an enterprise-wide effort to instill a culture of continuous improvement throughout state government. The COE utilizes Lean […]
Written by Brion