In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2), learn how General Services on the 1st floor have completely redesigned the flow of work putting the customer at the center of the process and their goals for ongoing improvement. Read more at:Â http://kbjanderson.com/japan-gemba-visit-lean-thinking-in-government-part-3-redesigning-flow-and-customer-service-in-general-services/
On the second part of my visit to Nakano City (see Part 1 and Part 3), I had a chance to visit two areas of the ward office to talk to the area managers and see first-hand the improvements they have put in place. As I wrote in my previous post, it was inspiring learn how a […]
Written by Brion
Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan Study Tours invited me to join him on a day-long gemba visit to two different lean thinking Japanese organizations in Tokyo – a local government ward office and dry cleaner. I was particularly excited to […]
Written by Brion
Toyota Motors Company is using its vast knowledge of production management systems and process improvements to help Japanese farmers handle their heavy workloads. Toyota will teach its “kaizen” (continuous improvement) production system to agricultural workers in the Ishikawa prefecture’s municipalities, located on the Sea of Japan coast. Ishikawa Governor Masanori Tanimoto first sought help from […]
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Sunaqua TOTO in Fukuoka Prefecture, Kitakyushu City, Japan employs over 100 disabled or severly disabled workers that manufacture products such as faucets and plumbing parts. They have been using kaizen to make their work easier and safer. Trash bins were modified to be lower and they added wheels to make them easier to move around […]
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The School of Public Health at Kyoto University has fully adopted JMP® software for lectures and laboratory courses in its Department of Biostatistics. The school aims to train future public health practitioners with varying educational backgrounds in the statistical concepts they will need to execute a research plan in the field. Students use JMP® Pro software in […]
Written by Brion