TRIUM is a Global EMBA Program operating through an alliance of three renowned universities: London School of Economics (LSE), NYU Stern and HEC Paris.
Their improvement project involved an end-to-end process review using Lean Six Sigma to work with all three institutions to create a better package of the portfolio of services that TRIUM use and build a 5-star service for their customers.
After analyzing the efficiency of the current processes and how they could be streamlined through the elimination of waste, they had a full day of team-building activities, including brand awareness and process optimization.
By the end of the transformation program:
- They had a streamlined Target Operating Model
- Gained clarity on organizational processes
- Improved communication between the three educational institutions
- Significantly improved their portfolio of services
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