Pat O’Connor has done volunteer work for many years. In this article, he shares lessons learned from his current volunteer work as a Chairperson of The Avenue of the Flags Program (a community fundraiser run by volunteers) and as the Head Usher at his local church. He implements Lean Six Sigma skills such as 5S, […]
The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. They created a Future State Map of what they wanted the process to be […]
Written by Brion
Abigail Calderon is the Administrative Assistant and Lean Six Sigma Consultant for the Administrative Bureau of the LA County Clerk’s office. Jennifer Storm works in the Budget Section of the office. When Abigail filled out a Technical Service Request form, she realized the process required her to complete the form twice—once on paper and another […]
Written by Brion
Opportunities for Ohioans with Disabilities, an agency within the state of Ohio needed to change their current process for completing extended employment surveys. The agency needed to develop a streamlined process to meet federal requirements for compliance. Using a current state swimlane map and a fishbone diagram, they were able to reduce the number of […]
Written by Brion
The OSS Volt Process at the Ohio Office of Budget and Management was in need of improvement. There were a few issues with their procedure. OSS is barred from processing any vouchers for a week while the system is shut down in July. Captains spent the majority of their time pulling new work and distributing […]
Written by Brion
Angie Grabiec of Cape Cod Child Development applied Lean Six Sigma in the nonprofit world of Childcare. She wanted to change the supply purchasing process to provide outstanding products with less cost which will improve revenue and the facilities for children and families. An Implementation Plan was used to streamline supply orders. Other Lean Six Sigma […]
Written by Brion
Alex Ogunji is a Master Black Belt with the Los Angeles County Registrar Recorder Clerk. To address financial variances between two different payment systems, and to reduce the time to reconcile the variances, he organized a cross-functional team across the three bureaus to create a Swimlane Map which would capture the whole payment process end-to-end. The activity […]
Written by Brion