Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them
After Hurricane Katrina struck the U.S. Gulf Coast in 2005, Washington, D.C., teacher Liz McCartney and lawyer Zack Rosenberg wanted to help. Their efforts took them to New
A student group at the University of Houston uses Lean concepts to improve the setup process that a services organization uses for weekly outreach volunteer events.
The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing
Ron Pereira discusses with Ben the inspiring ways he and his team use lean at Lunet Zorg, an organization that provides services for people with intellectual disabilities. He
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to
Halte Werk is a Dutch company that awards social benefits to the unemployed. Thanks to lean thinking, they were able to radically transform the service they offer them.
The Sustainable Development division of the Institute of Industrial and Systems Engineers (IISE) holds an annual service volunteer project with a nonprofit prior to each annual conference. For
Getting Home by Lynn McCartney and Zack Rosenburg is a wonderful book that tells the story of a very special lean journey. After Hurricane Katrina had left thousands
Kern County, located in the southern end of the San Joaquin Valley of California, was facing serious budget challenges. This triggered Kern County’s General Services to reevaluate the
