Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them
After Hurricane Katrina struck the U.S. Gulf Coast in 2005, Washington, D.C., teacher Liz McCartney and lawyer Zack Rosenberg wanted to help. Their efforts took them to New
A student group at the University of Houston uses Lean concepts to improve the setup process that a services organization uses for weekly outreach volunteer events.
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to
The Sustainable Development division of the Institute of Industrial and Systems Engineers (IISE) holds an annual service volunteer project with a nonprofit prior to each annual conference. For
Getting Home by Lynn McCartney and Zack Rosenburg is a wonderful book that tells the story of a very special lean journey. After Hurricane Katrina had left thousands
Kern County, located in the southern end of the San Joaquin Valley of California, was facing serious budget challenges. This triggered Kern County’s General Services to reevaluate the
The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to
On Thursday May 23rd, the Peak Team hosted the first ever Peak Academy Awards, an event meant to highlight and celebrate over 250 innovators and process improvements across
by Zack Rosenburg When we (Liz McCartney and I) first realized that sustaining continuous improvement in our work required us to become an organization of problem solvers, we
