Improving Extended Employment Survey Process in State of Ohio

Opportunities for Ohioans with Disabilities, an agency within the state of Ohio needed to change their current process for completing extended employment surveys.

The agency needed to develop a streamlined process to meet federal requirements for compliance.

Using a current state swimlane map and a fishbone diagram, they were able to reduce the number of process steps from 22 to 10 (55% reduction), reduce the number of decision points from 5 to 1 (80% reduction), and the number of delays from 5 to 0.

Check out their A3 report to see how they progressed through the problem.