Panel Discussion on Unlocking Process Excellence in Canadian Municipalities – RPM-Academy

The panel discussion, hosted by Rod Morgan of RPM-Academy, offers insights and real-world experiences as three seasoned municipal continuous improvement leaders – Brenda Stonehouse (City of Kawartha Lakes), Michael Norman (City of London), and Kenneth Leung (City of Mississauga)– share their journey in deploying Lean methodologies in the Canadian municipal sector. From discussing the evolution […]

Book Review: Practical Innovation in Government

I wasn’t sure what to expect when I ordered the book, “Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations” through Audible. But I was pleasantly surprised, and actually listened to it a second time to make sure I didn’t miss anything. If you work in government, or process improvement, you will definitely […]

How Toyota Kata Helped a Food Bank Double Food Processing with Half the Staff and Space

Hugh Alley is an experienced lean practitioner and industrial engineer, who has experience with the Toyota Kata method of improvement. He has recently applied this approach to a nonprofit food bank in Vancouver, British Columbia in Canada, based on the KataLab approach developed in Montreal by Jean-Marc Legentil, Marc-Olivier Legentil and Sylvain Landry. He explains […]

Algonquin College Applies Lean to their Recruitment through Registration Process

Algonquin College chose their Recruitment through Registration process as their first Lean project. It was a cross-departmental process that created value for their clients from the moment they showed interest in the College until they registered as students.  The college started the project by using the Enterprise Value Stream Mapping™ Tool.  The key elements of […]

Algonquin College Continues its Lean Journey

The Algonquin College Lean effort, which began in 2005, continues to make inroads. An improvement team collected and analyzed data to gain a better understanding of demand patterns.  This has allowed the department to maximize their outreach activities without increasing wait times for face-to-face sessions. Each year the College aims to start 12 -15 new […]

Lean Goes to New Brunswick Community College

The New Brunswick Community College introduced a series of college-level Lean awareness workshops to students. If Lean is introduced to individuals before they enter the workforce then they will have the opportunity to assist management in its effort to bring the change that is necessary to support the transition to Lean. They would bring fresh […]

Region of Peel Remains Committed to Continuous Improvement

The Region of Peel (Ontario, Canada) continues to demonstrate its commitment to providing services that are effective and efficient, which provide value for the residents’ tax dollars. This commitment ensures that the Region remains innovative in order to improve community outcomes. The Region developed a Continuous Improvement Program to ensure client needs and user experiences […]

Teamwork Drives Lean Transformation at Carleton University

Carleton University hosted two successful pilot projects using the Lean formula that led to immediate improvements in their Graphic Services Department and Admissions Department. The Graphic Services Department wanted to run more efficiently and increase their production. With input and engagement received directly from staff, the employees’ suggestions for change were very successful. After implementing […]

Québec Public Mothers’ Milk Bank Able to Support More Premature Babies with Help from an Unlikely Partner: Toyota

Héma-Québec’s Public Mother’s Milk Bank provides breast milk donated by new mothers, to Québec hospitals caring for premature babies born at 32 weeks or earlier, whose mothers are unable to breastfeed. Héma-Québec’s goal was to achieve an annual output of 4,000 litres of milk – an amount that would meet the needs of Québec’s premature […]