The OSS Volt Process at the Ohio Office of Budget and Management was in need of improvement.
There were a few issues with their procedure.
- OSS is barred from processing any vouchers for a week while the system is shut down in July.
- Captains spent the majority of their time pulling new work and distributing it to associates with the manual entry system.
- Manually entering all the data left room for more errors.
Looking to alleviate some of these issues, they needed a system that would pull information automatically.
After creating a current and future state swimlane map, conducting a kaizen event, and analyzing data across different months, they were able to eliminate steps, duplication and reduce time to issue vouchers by 50% (6 mins to 3 mins).
As a result, they eliminated 5 process steps, and eliminate the captain roles from the process.