I wasn’t sure what to expect when I ordered the book, “Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations” through Audible. But I was pleasantly surprised, and actually listened to it a second time to make sure I didn’t miss anything. If you work in government, or process improvement, you will definitely […]
The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]
Written by Brion
Patrick Adams interviews Drew Erdmann, who served as the chief operating officer of the state of Missouri from February 2017 to April 2021. Under two governors, he was responsible for leading the management transformation across the state of Missouri’s 16 Cabinet departments, which equates to roughly 45,000 employees. He talks about his private and public […]
Written by Brion
In the Lean Six Sigma for Good podcast, Tracy O’Rourke shares her background with over 20 years of process improvement experience, working with nonprofits, government, education, military and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series, Just-in-Time Cafe, and is […]
Written by Brion
The state of Nebraska launched the Center of Operational Excellence in 2016 to change the culture in state government and train state teammates in Process Improvement. Since May 2016, the COE has facilitated 575 process improvement projects, saving over 630,000 of work that has led to being able to put more of a focus on […]
Written by Brion
Matthew Singh is the Director of Operational Excellence and Master Black Belt for the Department of Administrative Services in the state of Nebraska and has 20 years of experience in progressive management roles. In this interview with Patrick Adams of the Lean Solutions Podcast, they discuss his work in the state of Nebraska and the […]
Written by Brion
This video shows how Lean Six Sigma training has helped support the State of Nebraska’s quick response to the needs of the COVID-19 pandemic across many state agencies through Daily Huddles and timely coordination. Watch the full video below, or go to https://www.youtube.com/watch?v=00rbAS2Z4qo
Written by Brion
The Center of Operational Excellence helped the Nebraska Department of Transportation (DOT) reduce the Right of Way Permitting process from 68 steps to 20 steps by eliminating the performance guarantee payment and reimbursement transactions for utilities, saving time, paper, shipping costs and labor. The results led to turnaround time of 2-3 weeks down to 5-10 […]
Written by Brion
Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]
Written by Brion
Ann Moses of King County government (in Seattle) talks about a unique lean Green Belt program that integrates Racial Equity and Social Justice. As one of her IT Department’s lead racial equity trainers, when Ann received her lean Black Belt she saw a deep alignment and affinity between lean values and racially equity and social […]
Written by Brion