The staff at a bureau within a large NYC municipal agency did not have an effective approach to managing the increasing burden of email. As a result, work piled up and deadlines slipped. People were overwhelmed and felt as though they had no control over their jobs. The staff was taught how to apply lean […]
A Six Sigma project was conducted with the Fort Worth Habitat for Humanity (now called Trinity) to reduce the cycle time from Final Inspection to Permanent Electric Meter being set for new homeowners. The goal was to reduce the time from an average of 15 days down to 10 business days, to reduce the homeowners […]