The article is an excerpt from a new book on Lean Government (written in Dutch). It discusses a transformation taking place in the City of Breda. A new law was implemented to make it easier for residents and entrepreneurs to apply for permits by combining 24 regulations into one integrated environmental permit process. They describe […]
Tim Gebauer shares his thoughts on applying Value Stream Mapping (VSM) to a thrift store. He feels that one of the first things to do to improve a store is visualizing and understanding how things are really being done now. A VSM can identify the flow of raw donations through the facility. Once they arrive, […]
Written by Brion
Algonquin College chose their Recruitment through Registration process as their first Lean project. It was a cross-departmental process that created value for their clients from the moment they showed interest in the College until they registered as students. The college started the project by using the Enterprise Value Stream Mapping™ Tool. The key elements of […]
Written by Brion
Lean IT experts Steve Bell and Karen Whitley Bell provided some pro-bono work to help the nongovernmental organization (NGO) Grameen Foundation in Uganda scale a successful innovation to other developing countries in Africa. The innovation was called the Community Knowledge Worker Program (CKW), and it involved hiring locals with knowledge of farming and customs, and […]
Written by Brion
Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]
Written by Brion