The article is an excerpt from a new book on Lean Government (written in Dutch). It discusses a transformation taking place in the City of Breda. A new law was implemented to make it easier for residents and entrepreneurs to apply for permits by combining 24 regulations into one integrated environmental permit process. They describe the process they went through to map the current state Value Stream.
You can read the entire article at https://planet-lean.com/lean-government-book-breda/