This is an interview with Chris Pletcher, Deputy Director at Finger Lakes Reuse, about how he uses metrics and data to improve sales and manage expenses. He walks through his decision making process to address sales issues based on leading indicators such as staffing levels, price discounts and shelf availability. He also talks about how […]
In 1993, the City of Coral Springs, in Florida, began its journeyto be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven. The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service Leadership—establish […]