Managing a NY Reuse Organization with Performance Metrics

This is an interview with Chris Pletcher, Deputy Director at Finger Lakes Reuse, about how he uses metrics and data to improve sales and manage expenses.

He walks through his decision making process to address sales issues based on leading indicators such as staffing levels, price discounts and shelf availability.

He also talks about how they use a 6 color pricing system for discounting items, and the criteria they use for “culling” or removing items off the shelf to make room for new stuff, and where those items go after they are removed.

He also shares insights about inventory turns and customer visits, and how he measures productivity across the value stream.

Read the entire article or listen to the podcast at