Tim Gebauer shares his thoughts on applying Value Stream Mapping (VSM) to a thrift store. He feels that one of the first things to do to improve a store is visualizing and understanding how things are really being done now. A VSM can identify the flow of raw donations through the facility. Once they arrive, […]
by Brion Hurley An interview with Lynn McCullough and Joe Wojniak about their improvement work at TRU Hospice Thrift Shop in Boulder, Colorado. TRU Thrift Shop sells donated household items and clothes to raise money to provide hospice care services for those in need. Despite some initial resistance to the process changes, they were able […]
Written by Brion