The original process for auditors and field examiners to get travel authorized and reimbursed was entirely paper-based and required multiple documents to be filled out. Through their Lean improvements, they created an Excel file that would populate a database and then create the forms electronically. This helped make the process less labor-intensive and reduced the number of errors.
They were also able to share what they did with other agencies, who were able to take it and expand on the improvements. Future improvements include moving from physical to digital signatures.
You can watch the 8-minute video called “2016 Lean Showcase – Department of Revenue Services” and 8-minute video called “DAS Manager Asks, Is Lean Just Another Program?” at https://www.gembaacademy.com/guests/state-of-connecticut