Transformation of Work in the State of Connecticut over 30 Years

After 31 years in the Office of Policy and Management, Sandra Huber shares her reflections on how work has changed over that time, and how Lean has played a part in recent changes.

She wanted to streamline the process to distribute grants and funds to local cities. They mapped the process and identified legislative requirements and opportunities to improve the process, such as moving to digital forms and automation.

Hear her story about the experience she had as a first-time participant in a lean activity by watching the video “OPM Looks Through the Rear View Mirror” at