Lean Six Sigma for Good

Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering

Toyota streamlines the Cincinnati Symphony Orchestra’s Young People’s Concerts

1 min read

Each season more than 18,000 students attend the Cincinnati Symphony Orchestra (CSO) Young People’s Concerts; which translates to coordinating and scheduling approximately 50 school buses, street closures, managing weather complications.

CSO invited Toyota to help ensure students’ safety; reduce student dismissal time and maximize the overall experience of students and volunteers.

Improvements made:

  • First: reduced batch sizes of buses leaving and orchestrating 1 by 1 continuous flow of students from hall seats to buses;
  • Second: provided clear, concise and timely information to schools ahead of each performance which meant less ‘processing’ wait time at time of departure; 
  • Third: developed a bus numbering & parking system that directs dismissal sequence; helping reduce wait time outside Music Hall.  Allowed continuous flow of school buses once loaded;
  • Fourth: standardized work.  They standardized the arrival and dismissal process, communicated the new process with schools and developed a visual management system for bus parking.

These improvements resulted in having dismissal time reduced from 60 minutes to 24, a 60% reduction — and producing 100% customer satisfaction.

Read the entire article at https://www.tssc.com/projects/nfp-cso.php

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