This business process improvement project was spearheaded by Anna Fisher, who is a Financial Consultant at Washington State Department of Transportation, also known as WSDOT. Anna and her team set out to reduce lead time for fuel reconciliation. It was a very manual and time-consuming process. It was overdue to be automated and was associated with […]
There was a point when Washington State sent out $50,000 checks to 165 small cities under 5,000 population to fund street resurfacing. Streets cannot be resurfaced fully and economically for $50,000, so the money, more than $5 million per year in total, was fighting a losing proposition. The Washington State Transportation Improvement Board (TIB) conducted a PDCA […]
Written by Brion