The City of Detroit’s water department wanted to make it an easy and pleasant experience for new residents registering their water accounts. New account registration work orders were taking an average of almost 30 days to process correctly–30% of new registrations were taking over 80 days to complete. This was causing delays in activation, errors […]
A team of tradespeople at the Structural Maintenance Yard (SMY) work hard to fix anything broken or malfunctioning within San Francisco’s park and recreation centers. 60% of work orders submitted to the tradespeople include incomplete or inaccurate information. They don’t have enough information to do the repair without doing extra research via phone calls, emails, […]
Written by Brion