The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]
A presentation given by John Lafferty at an ASQ Blue Ridge chapter meeting. The improvement team from the Light of Marnie organization was trying to improve the image of the community, and help them better understand their stakeholders. The project cleaned up local roads and fixed potholes, improved the appearance to buildings and schools, and provided […]
Written by Brion