Veolia Eau France, which manages public drinking water and sanitation services, implemented Lean methodologies to move beyond rigid transformation plans toward a dynamic of continuous, step-by-step improvement. Central to this shift is the use of an Obeya, a dedicated space where management reviews key indicators (such as safety, quality, and cost control) to ensure they […]
Ron Pereira from Gemba Academy interviews a new hire to his organization, Alen Ganic, former Lean improvement specialist with the City of Grand Rapids, Michigan. They discuss his previous experience working 14 years in Grand Rapids in various departments implementing process improvement. He talks about focusing Lean efforts from the customer’s perspective, the importance of […]
Written by Brion
The City of Detroit’s water department wanted to make it an easy and pleasant experience for new residents registering their water accounts. New account registration work orders were taking an average of almost 30 days to process correctly–30% of new registrations were taking over 80 days to complete. This was causing delays in activation, errors […]
Written by Brion