King County Wastewater Treatment Division successfully improves the Capital Design process featuring Roger Browne, an Engineering Supervisor. Roger realized that since the Wastewater Treatment Division was short on staff, they had to find a way to reduce the time it took to deliver capital improvement projects in order to free up resources to get more […]
Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
Written by Brion
The Region of Peel (Ontario, Canada) continues to demonstrate its commitment to providing services that are effective and efficient, which provide value for the residents’ tax dollars. This commitment ensures that the Region remains innovative in order to improve community outcomes. The Region developed a Continuous Improvement Program to ensure client needs and user experiences […]
Written by Brion
State of Vermont was looking to streamline the process for compliance to Indirect Discharge Program reports. Monthly or quarterly compliance data is required to be submitted for individual permits. Reports are processed twice: one time for compliance with permit conditions and second time for administrative presence/absence. The program consists of one compliance staff person and […]
Written by Brion
To promote greater predictability of project effectiveness the process of identifying, developing and prioritizing projects for Tactical Basin Planning (TBP) funding needed to be improved. In addition, they wanted to provide better information-sharing with the public and stakeholders. ​ The team uses integrated watershed assessment information to understand water quality conditions and identify appropriate […]
Written by Brion