Washington Governor Jay Inslee provided the opening remarks for the 13th annual Washington State Government Lean Transformation Conference. He discussed the value of continuous improvement and Lean during his administration, and how it helped to work more efficiently and effectively to serve fellow Washingtonians. Examples included: The keynote speaker was Marcus Glasper, director of the […]
Washington realized that the previous business model for determining eligibility and managing public assistance caseloads was not designed to handle the pressures presented by double digit increases in workload and devastating staffing reductions. The new processes focused on freeing up administrative capacity and improving quality by streamlining the most important eligibility practices and processes: initial […]
Written by Brion
In the state of Washington, Tacoma Public Schools is striving to improve the education they provide to their children by: The staff received Lean Six Sigma Green Belt training to learn how to apply Lean Six Sigma concepts in real world applications and complete improvement projects that make an impact. The online Lean Six Sigma […]
Written by Brion
In the state of Washington, Tacoma Public Schools have a goal to be more efficient by reducing waste, streamlining processes and building a culture of problem-solvers. School staff was encouraged to get Lean Six Sigma Green Belt training, apply Lean Six Sigma concepts in real world applications and complete improvement projects that make an impact. […]
Written by Brion
Peter Hutchinson, managing director of Accenture’s public services strategy, was a keynote presenter at the 5th annual Washington State Government Lean Transformation Conference. The conference, hosted by Washington Gov. Jay Inslee’s Results Washington team, annually draws about 2,000 people to discuss efforts and strategies to continuously improve government services and outcomes. This 10 part video […]
Written by Brion
There was a point when Washington State sent out $50,000 checks to 165 small cities under 5,000 population to fund street resurfacing. Streets cannot be resurfaced fully and economically for $50,000, so the money, more than $5 million per year in total, was fighting a losing proposition. The Washington State Transportation Improvement Board (TIB) conducted a PDCA […]
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This is a 10-minute video on the basic concepts of value stream mapping (VSM), using video clips from an actual event conducted with the Department of Social and Health Services (DSHS) in Washington State and the Adult Protective Services team. Watch:Â https://www.youtube.com/watch?v=YYsn0X0EVRI
Written by Brion
Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity […]
Written by Brion