What are some useful tools for process improvement experts amidst the COVID19-induced chaos, that also continues to inspire the “collective innovative spirit.” Katie from the City of Denver’s Peak Academy has identified these 6 tools to help you in the virtual world: Brainstorming Voice of the Customer Process Mapping Visual Management Nudges & Social Engineering […]
At the Nebraska State Personnel, the Talent Acquisition Team setup a visual management board to track errors (Quality), filling temp resources time (Delivery), daily application WIP (Inventory) and daily applications reviewed (Productivity), called a QDIP board. The daily review of these metrics helped reduce the number of daily applications from 800 applications down to around […]
Peak Academy Black Belt graduate, Madeleine Binsfrahm, took her Process Improvement and Innovation training to her colleagues at The Women’s Bakery (TWB) – an organization that supports vulnerable women in Rwanda through extensive training and provides affordable, quality bread to the community. The staff have tackled process mapping exercises, developed visual management tools in the form of […]
Lean IT experts Steve Bell and Karen Whitley Bell provided some pro-bono work to help the nongovernmental organization (NGO) Grameen Foundation in Uganda scale a successful innovation to other developing countries in Africa. The innovation was called the Community Knowledge Worker Program (CKW), and it involved hiring locals with knowledge of farming and customs, and […]
by Brion Hurley Learn about the employee-led improvements taking place at reuse nonprofit organizations Free Geek and The Rebuilding Center, with coaching and assistance from Lean Portland, a volunteer Benefit company of Lean consultants in Portland, Oregon. Free Geek is working on a daily management system and trying to increase the number of laptops they are […]