by Brion Hurley When Joe Hnat was working for Collins Aerospace in Melbourne, FL, he had an idea to start a garden at his work place. Read about his story in which he shares the setbacks & challenges he encountered while trying to establish and maintain a non-profit corporate garden run by volunteers. He discusses how […]
In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2), learn how General Services on the 1st floor have completely redesigned the flow of work putting the customer at the center of the process and their goals for ongoing improvement. Read more at:Â http://kbjanderson.com/japan-gemba-visit-lean-thinking-in-government-part-3-redesigning-flow-and-customer-service-in-general-services/
Written by Brion