The City of Fort Collins in Colorado (USA) has been on a continuous improvement journey since 2010. They made great progress on their Income-Qualified Assistance Program (IQAP) to help residents pay their utility bills, and were recognized as the 2020 winners of the IISE Excellence in Sustainable Development Award. Starting with a baseline of 10% […]
The City of Detroit’s water department wanted to make it an easy and pleasant experience for new residents registering their water accounts. New account registration work orders were taking an average of almost 30 days to process correctly–30% of new registrations were taking over 80 days to complete. This was causing delays in activation, errors […]
Written by Brion