Detroit Nonprofit Furnished 10 More Homes with Lean Partnership – Lean Enterprise Institute

Humble Design Detroit (HDD) furnishes homes for individuals and families transitioning out of homelessness. They furnished ten more homes in 2021 than they did in 2020, an increase that the community service organization previously couldn’t imagine. They don’t plan to stop there: HDD is aiming to provide an additional 12 homes in 2022. The improvement […]

Six Sigma Racial Equity Initiative in Indianapolis – Innovation, Agilité & Excellence Podcast

Joy Mason discusses her background, and her work creating the Six Sigma Racial Equity Initiative with podcast host Veronica Marquez. The initiative is designed to upskill Black women in the Indianapolis community with strategies and tools for critical thinking and complex problem-solving. Each program cohort includes training and certification provided by a local university. The […]

Private and Public Sector Continuous Improvement with Drew Erdmann – The Lean Solutions Podcast

Patrick Adams interviews Drew Erdmann, who served as the chief operating officer of the state of Missouri from February 2017 to April 2021. Under two governors, he was responsible for leading the management transformation across the state of Missouri’s 16 Cabinet departments, which equates to roughly 45,000 employees. He talks about his private and public […]

Process Improvement in Education, Nonprofit and Government Sectors with Tracy O’Rourke

In the Lean Six Sigma for Good podcast, Tracy O’Rourke shares her background with over 20 years of process improvement experience, working with nonprofits, government, education, military and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series, Just-in-Time Cafe, and is […]

Using Six Sigma to Amplify Diversity and Equity with Joy Mason – JIT Cafe

Overwhelmed!! That’s the word Joy E. Mason hears most often when she asks leaders how they feel about diversity, equity, and inclusion (DEI). Leaders are finding themselves overwhelmed by recent demographic and cultural shifts and the uncertainty of what to do next. Unfortunately, traditional DEI training doesn’t appear to have the answers that leaders desperately […]

Nebraska DOT Right of Way uses Lean Six Sigma to Streamline Permitting

The Center of Operational Excellence helped the Nebraska Department of Transportation (DOT) reduce the Right of Way Permitting process from 68 steps to 20 steps by eliminating the performance guarantee payment and reimbursement transactions for utilities, saving time, paper, shipping costs and labor. The results led to turnaround time of 2-3 weeks down to 5-10 […]

Using Kaizen Events to Understand the Complex and Unique Challenges of the Public Sector with Isaac Hughley

Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]