The City of San Diego committed to continuous learning of its employees, and launched a new workforce-training partnership with UC San Diego Division of Extended Studies and Rady School of Management in early 2024. This collaboration between university and public sector government agencies also supports UC San Diego’s mission to help make learning accessible and […]
One group of people that can greatly benefit from Lean Six Sigma training is military veterans who struggle in their transition to civilian life even though they have valuable skills. Employers and former service members aren’t “connecting the dots” on how the military mindset of continuous improvement translates to the Lean Six Sigma concepts that […]
Written by Brion
Hear inspiring stories of nonprofit organizations in the Greater San Diego area, specifically from Kitchens for Good and San Diego Humane Society on how they’ve adopted and embraced a continuous improvement mindset. The San Diego Humane Society, an open-admission shelter, is creating a more humane world by inspiring compassion and advancing the welfare of animals […]
Written by Brion
This session from Process Palooza 2021 showcases everything they’ve done to make continuous improvement a core component of operations at UC San Diego. They developed an adaptive, science-driven, behaviorally informed model that integrated daily innovation cycles that allowed them to “mutate our campus operations faster than the virus.” Their comprehensive approach is called “Return to […]
Written by Brion
Tracy O’Rourke kicks off the 4th annual Process Palooza 2021. Presenters include Chancellor Pradeep Khosla and Executive Vice Chancellor Elizabeth H. Simmons from University of California San Diego (UCSD). They discuss how continuous improvement was useful in shaping the university’s strategic plan and forming a response to COVID-19. They also share a virtual expo to […]
Written by Brion
Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
Written by Brion
IT Service Manager Lynn Underwood and Strategic Initiatives Analyst Matt Helton teamed up to tackle the problem as part of their Green Belt Certification at the University. After measuring the end-to-end prep time for nine separate Yellow Belt Classes, they found it ranged from 6 to 8 hours and averaged about 7 hours. Their Sponsor, Senior Director […]
Written by Brion
Tehseen Lazzouni is a Lean Six Sigma Green Belt and Financial Analyst in the Chemistry & Biochemistry Department at UC San Diego, one of the world’s leading public research universities. Quarterly reports were taking Tehseen 16 days, a process seen as taking too long. She listened to her customers and completed a Voice of Customer […]
Written by Brion
Kristin Kielich, a Senior Strategic Initiatives Analyst at UC San Diego, and her team of problem solvers, set out to make the hiring process faster and easier for every party involved. Their goal was to streamline and clarify the process to increase the completion of the on boarding form to 100% and ensure 100% of new […]
Written by Brion