Arizona Department of Transportation (DOT) is focused on becoming the most reliable transportation system in the nation. This is part of a larger Arizona Management System, a professional, results-driven management system that focuses on customer value and vital mission outcomes for citizens. Here are a few examples from the Arizona DOT… Reverse Diamond Stencil – […]
The Arizona Department of Economic Security was struggling to keep up with unemployment insurance benefit claims and calls to their support center. Before embarking on Project Lean, they were only answering 47% of the calls received, with average hold times of 100 minutes. The improvement team mapped the current state process, and removed waste and […]
Written by Brion
In this podcast, Cholpon Rosengren, Director of Family Support at United Way of Tucson and Southern Arizona, is interviewed about her Lean Innovation boot camp results. In this episode, they discuss: – How to effectively apply lean innovation within a non-profit and social impact context. – What mindset shifts occurred during our Lean Innovation bootcamp […]
Written by Brion