An ASQ webinar was held on April 11th, 2025 featuring Jarrett Perlow, chair-elect of the ASQ government division and Clerk of the Court for the US Court of Appeals for the Federal Circuit. He discussed the design and implementation of an agency-wide continuous improvement program within the federal judiciary. His presentation provides a compelling case […]
King County streamlines the travel expense process with Eunjoo Greenhouse, the Deputy Director of the Finance and Business Operations Division (FBOD). Valerie Ceban, a Budget Analyst for the Department of Information Technology, wanted to help too as she oversaw the lengthy travel approval process and wanted a good project to pursue her Green Belt Certification. Initial […]
Written by Brion
The Department of Administrative Services is responsible for setting policy for statewide travel across all agencies, and they needed to have processes that were updated to the 21st century, as many were outdated and burdensome. There was resistance to spending an entire week in a lean event, especially when dealing with staff shortages. However, they […]
Written by Brion
The original process for auditors and field examiners to get travel authorized and reimbursed was entirely paper-based and required multiple documents to be filled out. Through their Lean improvements, they created an Excel file that would populate a database and then create the forms electronically. This helped make the process less labor-intensive and reduced the […]
Written by Brion