Strategic Thinking Yields Continuous Improvement for Mid-America Transplant

Mid-America Transplant is a private, nonprofit organ procurement bank that works with its partner hospitals to procure donated organs and tissues and then provide them to transplant centers and tissue processors. Mid-America Transplant uses data from customers to determine their satisfaction with the donation process. Customer complaints per case have been close to zero since […]

Lean Transformation at LifeShare Donor Services of Oklahoma – LEI website

Jeff Orlowski, President and CEO of the nonprofit organization LifeShare Transplant Donor Services of Oklahoma, talks about the unique challenges LifeShare team members face every day, how lean helps his team deliver on its nonprofit mission, and how his own views on leadership have been informed by lean thinking and practice. Read more at LEI: