The article is an excerpt from a new book on Lean Government (written in Dutch). It discusses a transformation taking place in the City of Breda. A new law was implemented to make it easier for residents and entrepreneurs to apply for permits by combining 24 regulations into one integrated environmental permit process. They describe […]
The Dutch Immigration and Naturalization (IND) Agency in The Netherlands is seeing a significant increase in the number of refugees. This increase in tens of thousands of applications is due to the current geopolitical situation, with conflict and poverty ravaging several countries. They have embarked on a lean journey with an internal team and begun […]
Written by Brion
Ron Pereira discusses with Ben the inspiring ways he and his team use lean at Lunet Zorg, an organization that provides services for people with intellectual disabilities. He gives advice for those who work with people with disabilities, how they use Lean in his organization, and how lean has personally impacted him. Listen to the […]
Written by Brion
Halte Werk is a Dutch company that awards social benefits to the unemployed. Thanks to lean thinking, they were able to radically transform the service they offer them. They manage the awarding of social benefits to the unemployed and offers support to find work on behalf of three municipalities in the Netherlands. Their goal is […]
Written by Brion
The historical city of Amersfoort in the Netherlands has introduced lean thinking and practice in local government to provide better and faster services to its citizens. Their lean journey started in one department in late 2009 with two small projects. Even though there was no plan in place at the beginning, it spread like an […]
Written by Brion