Processing an offender in the State of Connecticut from intake, booking, recording, transferring, procurement through discharge was filled with numerous errors and potential risks. A kaizen event team was put together a process map to visualize the waste and opportunities. They identified a future and ideal state. Actions include collaboration with Department of Motor Vehicles […]
The Connecticut Department of Corrections wanted to streamline the process to better understand how 5 days of earned credit for good behavior is managed and communicated to inmates, public, state agencies and leadership. Inmates are classified on a 1-5 scale (5 being the most risky). The kaizen event team mapped the current state of the […]
Starting in 2015, the Connecticut Department of Consumer Protection conducted Lean projects focused on business licensing processes. Improved real estate school approval process from paper-based to digital Reduced food manufacturer inspection time Reduced home improvement registration application for contractors from 8 weeks to 2 weeks Streamline charity application process to focus on paid solicitor employment […]
The Connecticut Department of Banking identified 44 different processes being used across different financial industries, which highlighted duplication of efforts across the agency for similar type of work. After assessing all their major processes, they created a 30-month roadmap to move from their current state to their future (good) state by focusing on streamlining and […]
The original process for auditors and field examiners to get travel authorized and reimbursed was entirely paper-based and required multiple documents to be filled out. Through their Lean improvements, they created an Excel file that would populate a database and then create the forms electronically. This helped make the process less labor-intensive and reduced the […]
The Connecticut Department of Public Health is working to create a culture of Quality. They have researched all the national standards that are applicable to residents in the state (such as the Centers for Disease Control and Environmental Protection Agency), and created a list of performance measures that they are trying to achieve. The actual […]
Ron Pereira talks with Tyler Kleykamp about his role as Chief Data Officer, who works in the Office of Policy and Management. Data is at the heart of many improvements, and he supports many different agencies and the general public. His role is to make more state government data available to the public, and to […]
Their first kaizen event conducted by the Office of the Secretary of State was to improve the creation of the annual “Blue Book,” which contains lots of information from many local, state and federal programs, along with historical documents. The process takes almost the entire year to complete, and then they have to start the […]
When an employee has a complaint about their wages or hours paid, they reach out to the Department of Labor for assistance. In the past, this process took 6-8 weeks to resolve. After implementing Lean improvements to increase collaboration between departments, they were able to reduce the process down to only 3-5 days. They performed […]
Over the past 2 years, the Department of Housing (DOH) in the State of Connecticut has been making many process improvements, including 19 lean events and 3 joint events outside of their agency. One of the joint lean events was focused on the closing and financing process for construction of multifamily homes that primarily serve […]