The Department of Social Services (DSS) for the State of Connecticut partnered with Change & Innovation Agency (C!A) to embark on an effort to redesign its business/eligibility processes with the goal of increasing its staffing capacity to withstand workload increases and program complexity. As-is process mapping was conducted, barriers and bottlenecks were identified, and new […]
DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy
Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]
Written by Brion
Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
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The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
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After 31 years in the Office of Policy and Management, Sandra Huber shares her reflections on how work has changed over that time, and how Lean has played a part in recent changes. She wanted to streamline the process to distribute grants and funds to local cities. They mapped the process and identified legislative requirements […]
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In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
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Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]
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The Connecticut Department of Energy and Environmental Protection (DEEP) Commissioner Robert Klee sits down with Gemba Academy’s Ron Pereira to learn about the history of Lean in his organization, Over 80 week-long kaizen events have been completed, and over half of the staff have taken Lean training or been involved in a lean event, helping to build […]
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The Connecticut Department of Energy and Environmental Protection (DEEP) oversees the underground storage tank (UST) of petroleum (typically managed by gas stations and trucking companies). Their goal is to prevent leaks from getting into the local groundwater and wells that are used as a drinking water source by 1/3 of the population in the state. […]
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Ron Pereira of Gemba Academy participated in Connecticut’s statewide Lean Showcase for 2016, held at the Connecticut State Capitol. He met with several of Connecticut’s officials and other state employees to discuss their governmental Lean journey and recorded interviews and sessions about LeanCT improvement projects. Links below will go to a summary article about each […]
Written by Brion