As process improvement consultants, we are used to dealing with profit margins, customer satisfaction, efficiency, yields and cycle times. But what happens when you step into the public sector, where success is measured in policy outcomes, equity, long term impact (years or decades into the future), transparency and compliance? Terra Vanzant Stern’s Government in Motion: […]
New projects for King County mean new grants and new cost centers. But setting up cost centers was taking too long and nothing could proceed without the new cost center. There were customers waiting over 30 days—and some 80 days—to have their forms processed. Megan Rulien, an Administrator at King County Finance and Business Operations […]
Written by Brion