Leaning Into Lean Leadership in Government With John Dickson – GoLeanSixSigma

Just-in-Time Cafe hosts interview John Dickson, the COO of Spokane County in the State of Washington. In Spokane County, since 2014, they’ve had over 500 improvement projects. He’ll explain how he has created so much activity around process improvement in local government. You’ll also hear some of the challenges of what prevents leaders from doing […]

How to Reflect on the Roles of Fear and Love in Continuous Improvement – Gemba Academy Interview with Renée Smith

Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. She shares her background, the history on the successful lean journey taking place with Results Washington, and the role of […]

Operational Excellence in Government Success Story – Results Washington

This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results Washington, sets priorities and then focuses on delivery to achieve results that make a difference in the lives of Washingtonians. Results Washington was launched in 2013 by […]

Applying Lean Within the State of Washington – Gemba Academy Interview with Hollie Jensen and Darrell Damron

Episode 31 of Gemba Academy is an interview with Hollie Jensen and Darrell Damron. Both Hollie and Dan work in the Washington State Governor’s Office implementing lean practices (called Results Washington), and serving as overall continuous improvement advocates. They will discuss some of the many ways lean can be used in government work, and how it differs from […]

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