How the quality profession can help change the world by Thomas Pyzdek – ASQ Quality Progress

Quality professionals possess a unique skill set that can be used to prevent problems outside of their organizations. The author shows how applying quality tools, such as Pareto analysis, failure mode and effects analysis, and quality function deployment, can help solve issues such as homelessness in Seattle, and deaths from diarrheal disease for children under […]

South Carolina DHHS Improves Eligibility and Enrollment for Medicaid

South Carolina’s Department of Health and Human Services (DHHS) decided to redesign the enrollment and eligibility determination process for all Medicaid programs administered in the state. Unnecessary interactions (from redundant customer visits, calls, and mail) were negatively impacting the agency’s ability to keep up with their work. DHHS selected Change & Innovation Agency (C!A) to help design, […]

University of South Carolina streamlines the access-granting process

Leadership at the University of South Carolina chartered a team to streamline the access-granting process, strengthen controls, and improve service and support. Team members used the methods and tools of Lean to map and analyze the current process, uncover inefficiencies, and develop a future-state process that embeds high-impact improvements. The team also built a set of implementation […]

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