Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
by Brion Hurley Rise Against Hunger is an international hunger relief nonprofit organization that distributes food and life-changing aid to the world’s most vulnerable, to help end hunger by 2030. They are working to help impact the UN SDG: Goal #2, Zero Hunger. Based on their implementation of lean, Six Sigma, systems thinking and engineering principles, they […]
Written by Brion
by Brion Hurley Kieran Mohammed started his Lean Six Sigma journey as an operations manager in manufacturing. His early years taught him how performance success relies on the development of and collaboration with people. Along with his experience as a performance improvement consultant and program analyst in government, he has tailored his own unique approach […]
Written by Brion
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to outdated information in their system, many taxpayers weren’t receiving these notices. Mail blow backs were likely responsible, which are are any returned mail that was unable to […]
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Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
Written by Brion
by Brion Hurley Rise Against Hunger is an international hunger relief nonprofit organization founded in 1998 that distributes food and life-changing aid to the world’s most vulnerable, mobilizing the necessary resources to end hunger by 2030. To date, they have packaged 450 million meals in 74 countries. Related to the UN Sustainable Development Goals, RAH’s effort […]
Written by Brion
Kimberly Fleming works for the Retirement Team at King County in the state of Washington. The Position Eligibility Worksheet was a huge pain point for everyone involved in the Retirement Position Eligibility program. The team was tasked with creating value stream maps of processes within their department to identify waste. After reviewing the form with the 8 Wastes in mind, […]
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Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
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A Six Sigma DMAIC project was launched to reduce Housekeeping and Admin Supplies within the YMCA, which was costing them $1.3 million per year. The project set a goal to reduce costs by 5%, which could save them $64,000 per year. The team gathered and analyzed the spending data, and reviewed key suppliers used within […]
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Due to an increased number of incident reports being submitted over a 6 month period at Cape Cod Child Development, Lesley Guertin and her team of problem-solvers set out to identify the root causes of the issue and improve the process. Goal Statement: To decrease the number of incident reports from 30 to 15 a month […]
Written by Brion