A lean event was conducted to look at the Iowa Utilities Board’s (IUB) current electronic filing process from the time a record is submitted through retention. The goal was to increase efficiencies, reduce process time from submission to user availability by 50%, and to achieve 100% compliance with retention standards. The event plan resulted in a […]
A kaizen event with the Iowa Finance Authority (IFA) worked to improve the cash receipt process to correctly allocate and fully balance all the transaction invoices and cash receipts. The goal was to reduce the number of hand-offs by 25% and the number of unresolved open items by 0%. The event resulted a 100% zero […]
Written by Brion