Staff from the Transit and Muni Customer Service (MCS) divisions of San Francisco Municipal Transportation Agency (SFMTA) embarked on a journey to improve the process by which it responds to employee-related feedback. Over a series of four rapid improvement meetings, the project team improved the process by: Creating standard guidelines for processing key types of […]
The Controller’s Office Human Resources team in the city of San Francisco, conducts standardized exams for all accounting job applicants in the City. Administering the exam is labor intensive, time-consuming, error prone and requires keen oversight and review. The HR team partnered with the Lean Team to strengthen their processes. Over a series of four […]
Written by Brion
Sixty thousand acres of shoreline biodiversity was being threatened by an invasive plant. The impact of the invasive plant needed to be measured and restoration success needed to be monitored. JMP® was used for visualization and analysis of the data gathered in monitoring and measuring the efficacy of the control work. As a result, the invasive […]
Written by Brion