With a mission to make San Francisco residents the “healthiest place on earth”, the Department of Public Health developed a Strategic Deployment plan (Hoshin Kanri) in November 2021 with the assistance of their Kaizen Promotion Office (KPO). The plan identified 4 key areas over the next 12-18 months: The San Francisco Health Network (SFHN) also […]
Ann Mei Chang, author of the book Lean Impact, JVS, and Spring Impact discuss how to move beyond flashy new ideas and develop a lean practice to achieve a greater impact with fewer resources. Included in the webinar is an overview of Lean Impact, a case study with JVS, and opportunities to get involved. Watch […]
Written by Brion
San Francisco Public Library (SFPL) employs approximately 900 staff. On average, hiring a librarian takes about six months, and SFPL can have as many as 90 hiring processes in progress at any one time. A long hiring process causes roles to remain empty and results in fewer library staff available to assist patrons. SFPL partnered […]
Written by Brion
Getting Home by Lynn McCartney and Zack Rosenburg is a wonderful book that tells the story of a very special lean journey. After Hurricane Katrina had left thousands homeless, the authors put their careers on hold to spend a year in New Orleans helping as many as they could. Five years later, they were still […]
Written by Brion
The Transit Operator Exam administration process at the San Francisco Municipal Transportation Agency (SFMTA) was labor intensive, time-consuming, error-prone, and created duplicative work. Delays in exam administration result in longer hiring times, which can contribute to unfilled Transit Operator training classes which can lead to not meeting their planned service hour targets, resulting in transit […]
Written by Brion
A team of tradespeople at the Structural Maintenance Yard (SMY) work hard to fix anything broken or malfunctioning within San Francisco’s park and recreation centers. 60% of work orders submitted to the tradespeople include incomplete or inaccurate information. They don’t have enough information to do the repair without doing extra research via phone calls, emails, […]
Written by Brion
The Structural Maintenance Yard’s (SMY) electrical shop is one of San Francisco’s parks and recreation centers. Electricians had a hard time finding the materials they needed to do their work because materials were placed haphazardly and lacked identifiable labeling. This disorganization also led to over and under-stock issues. Over a series of several rapid improvement […]
Written by Brion
The City of San Francisco wanted to change how it reviews blueprints and building plans for its recreation centers. The Structural Maintenance Yard (SMY) and Capital Divisions did not consistently incorporate feedback about blueprints into revisions, resulting in hidden construction, maintenance issues and potential construction issues going unreported. The Capital and SMY Divisions convened for […]
Written by Brion
In the city of San Francisco, Central Contracts is responsible for managing the panel evaluation process for professional services contracting for the Controller’s Office. The process was time-consuming, labor intensive and lead to delays in executing contracts. Central Contracts worked with the City Performance Lean Team to develop improved standard score sheets and more efficient […]
Written by Brion
The Recreation & Parks Department’s Structural Maintenance Yard (SMY) is in San Francisco’s Golden Gate Park. The SMY had accumulated many unwanted and outdated items that clutter the valuable storage and working spaces, including broken equipment, unused supplies, and scrap materials. The project team used “fishbone” diagrams and spaghetti maps to analyze the root causes […]
Written by Brion