A board retreat is a great way to get alignment of the key leadership positions within a nonprofit organization. Typically, nonprofits hold board meetings monthly or quarterly, while a board retreat is typically conducted once (maybe twice) a year. These retreats allow an organization to step away from the day-to-day management, and instead think more […]
Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less […]
Written by Brion