This is the audio of a presentation given by Fire Captain Brad Brown at the 2017 Lean Municipal Government Forum in Grand Rapids, Michigan. Brad shared how the fire department’s use of A3 thinking has yielded real, powerful results. One of the fire prevention projects (shared in the downloads) has led to reduced “on scene” […]
On the Gemba Academy podcast, Ron Pereira interviews Jacob Stoller and Mauricio Miller. They look at the approach taken in California to address poverty through the Family Independence Initiative, and how a lean-like approach can be used to create real social change for those in need. They review the approach taken by Mauricio, and explain […]
Written by Brion
Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. She shares her background, the history on the successful lean journey taking place with Results Washington, and the role of […]
Written by Brion
DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy
Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]
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Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
Written by Brion
The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
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In 2011, legislation was passed to spearhead lean thinking across the State of Connecticut. The program was originally rolled out by April Capone in 2012 with the assistance of the Lean Enterprise Institute (LEI), and a full-time role position was created and filled in Nov 2013 by Alison Fisher. Ron Pereira from Gemba Academy attended […]
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After 31 years in the Office of Policy and Management, Sandra Huber shares her reflections on how work has changed over that time, and how Lean has played a part in recent changes. She wanted to streamline the process to distribute grants and funds to local cities. They mapped the process and identified legislative requirements […]
Written by Brion
Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]
Written by Brion
The Connecticut Department of Energy and Environmental Protection (DEEP) Commissioner Robert Klee sits down with Gemba Academy’s Ron Pereira to learn about the history of Lean in his organization, Over 80 week-long kaizen events have been completed, and over half of the staff have taken Lean training or been involved in a lean event, helping to build […]
Written by Brion