How to Reflect on the Roles of Fear and Love in Continuous Improvement – Gemba Academy Interview with Renée Smith

Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. She shares her background, the history on the successful lean journey taking place with Results Washington, and the role of […]

Operational Excellence in Government Success Story – Results Washington

This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results Washington, sets priorities and then focuses on delivery to achieve results that make a difference in the lives of Washingtonians. Results Washington was launched in 2013 by […]

10 Lessons For Leading Government Transformation by Peter Hutchinson

Peter Hutchinson, managing director of Accenture’s public services strategy, was a keynote presenter at the 5th annual Washington State Government Lean Transformation Conference. The conference, hosted by Washington Gov. Jay Inslee’s Results Washington team, annually draws about 2,000 people to discuss efforts and strategies to continuously improve government services and outcomes. This 10 part video […]

Applying Lean Within the State of Washington – Gemba Academy Interview with Hollie Jensen and Darrell Damron

Episode 31 of Gemba Academy is an interview with Hollie Jensen and Darrell Damron. Both Hollie and Dan work in the Washington State Governor’s Office implementing lean practices (called Results Washington), and serving as overall continuous improvement advocates. They will discuss some of the many ways lean can be used in government work, and how it differs from […]

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