Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. She shares her background, the history on the successful lean journey taking place with Results Washington, and the role of […]
This case study describes how the state of Washington implemented two key operational efficiency strategies for government — performance management and employee-driven process improvement. The effort, called Results Washington, sets priorities and then focuses on delivery to achieve results that make a difference in the lives of Washingtonians. Results Washington was launched in 2013 by […]
Peter Hutchinson, managing director of Accenture’s public services strategy, was a keynote presenter at the 5th annual Washington State Government Lean Transformation Conference. The conference, hosted by Washington Gov. Jay Inslee’s Results Washington team, annually draws about 2,000 people to discuss efforts and strategies to continuously improve government services and outcomes. This 10 part video […]
While the lean community has a history of contributing to social good, until recently it hasn’t been recognized for doing social good. And at LEI, for the most part we haven’t spoken about ourselves this way. While the lean community has been growing, the field of social impact – with social impact as its organizing principle […]
Episode 31 of Gemba Academy is an interview with Hollie Jensen and Darrell Damron. Both Hollie and Dan work in the Washington State Governor’s Office implementing lean practices (called Results Washington), and serving as overall continuous improvement advocates. They will discuss some of the many ways lean can be used in government work, and how it differs from […]