A Public Health Inspection Team Started Keeping their Score, then saw Immediate Improvements

The Residential Housing team, within the Healthy Families, Healthy Homes section of Public Health Inspections (PHI), discovered the process for closing out a complaint investigation was taking too long and the investigators’ volume of work was starting to reach unsustainable levels. The team used highly specific data that showed which kinds of cases were taking […]

Lean and Six Sigma in the Service Industry at West Texas A&M University with Bryan Glenn – Interview with Gemba Academy

Ron Pereira and Bryan Glenn, from West Texas A&M, discuss how Lean and Six Sigma are creating incredible value for their university and its employees. He discusses successful projects at WTAMU to reduce time and waste for students, such as paperwork reduction in student housing applications, along with a reduction in voucher printing that saved […]